Top 10 Reasons You Don’t Get the Results on Facebook
Facebook organic reach is dropping. Are the days of easy Facebook wins over? Should we all abandon our Facebook business pages and focus our social media attention elsewhere? Not so fast. Before you jump the Great Ship Facebook, take a look at the following 10 reasons why it might not be working for you, and consider what you might be able to change.
After all, Facebook is visited by more than 1 billion people in a single day! That’s 1,180,000,000 a day to be more exact! Every third person using internet on the planet. 1.81 billion humans a month!
No Clear Objectives
First things first: to reach your goals, you have to set them. Success rarely happens by accident—so to achieve results through Facebook, you need a specific plan in place. What is it that you hope to find through Facebook engagement? A larger audience? A stronger community of followers? Increased traffic to your website? By setting specific goals, it’s easier to look for ways to reach them.
Get your strategy in place before you start. I will give you easy to follow steps that help you give your social media strategy a solid foundation. Read: How to Create Your Social Media Strategy?
Fix by setting goals that measure real business results, engagement, conversions, and ultimately sales: 48 Social Media KPIs You Need to Know (Key Performance Indicators).
Not Knowing Your Audience
Who are your consumers? What are they interested in? What will they respond to? Do the research, or enlist the help of a qualified Internet marketing company, to discover what your audience is looking for and deliver it.
Fix: You can do it yourself by interviewing existing customers. You can do a personal interview with 3-5 members from each target group. Spend 30-45 minutes per interview.
On Facebook, resist the urge to post just to post. Instead, take the objectives you’ve set for your Facebook campaign and set specific strategies for reaching them. Maybe you’re a company that builds website templates for small businesses, and your goal is to increase Web traffic. Your tactics could be featuring previous work or customer testimonials that link to your site, encouraging fans to click through.
Fix: make a content calendar for your Facebook page… and stick to it. Make a one to two-month schedule and adjust according to results.
Doing Everything Manually
Especially as a small or mid-sized company, you don’t have time to waste. That’s why, before ever pulling your Facebook campaign, it’s helpful to look for ways to streamline it, automating what you can. There’s Networked Blogs, which can auto-update your Facebook and Twitter accounts with your latest blog posts when you publish them.
Fix: Take advantage of services like HootSuite, which lets you schedule updates across Facebook as well as Twitter, LinkedIn and others.
Lack of Effort
While it’s true there are many ways to automate parts of your Facebook campaign, that doesn’t mean it won’t take time and effort. A lot of marketers underestimate the amount of time required for a quality Facebook strategy, which demands regular upkeep and sometimes outside help.
Fix: Set aside specific blocks of time for Facebook marketing. Start with 10% of the time at first. 4 hours per week will give you understanding how much time you really need and how to schedule it. Read: How Much Time Should You Spend on Social Media per Week?
No Responses to Fans
Responsiveness is a big one. It may seem obvious as a Facebook user, but for some reason more than half of the companies are missing the value of responding on Facebook, according to a 2011 study. When fans comment or leave questions on your page, are you responding to them?—this gives them the sense of an actual conversation rather than empty business promotion, and it encourages them to keep coming back and tuning into your message.
Fix: Ask questions. Add a call to action for likes, shares, and comments in your Facebook posts.
It doesn’t matter if you’re a retailer providing kitchen gadgets or a safety company specializing in flame-retardant clothing: the most effective marketing campaigns answer the all-important consumer question of what’s in it for me? Make your Facebook page a place that yields real benefits for visitors, and you’re much more likely to keep their attention.
Fix: Help your audience solve their problems, ask them what they want. Find our what they need and create content that solves their problems.
This goes hand-in-hand with being helpful: offer Facebook fans benefits that are not offered anywhere else. Whether discounts, specials, coupons or something else, give your fans some value that keeps them coming back and encourages them to share. As an added benefit, when you run Facebook-only promotions, it’s easy to track how exactly your page is working. Research shows that most people like pages to get deals and free stuff. Keep that in mind.
Fix: Run promotions, give discounts, and use sweepstakes to drum up some business.
The voice of your Facebook page should be consistent with the voice on your website and the voice on your Twitter profile and everywhere else—this strengthens your brand and your image to consumers.
Fix: Don’t try to force it. Be conversational. Understand how your audience speaks and reflect that.
No Measurement or Analysis
As with any project or initiative, you need to put specific measuring tools into place so you can continually monitor and adjust for progress. Use Facebook Insights to see what content is drawing attention and being shared and what content isn’t. Watch how your fan numbers are rising and declining. Taking the information you gain, see how you can adjust strategies accordingly.
How to find out what’s working for you?
Read 5 Ways to Measure Social Media ROI
Fix: Set at lease one business goal that impacts your revenue.