Tagged: facebook customer service

customer-service 0

Customer Service Through Facebook

A survey conducted by enterprise feedback management solutions provider Markettools polled 331 companies with annual revenue of more than $10 million. The study found that nearly one in four – 23 percent – of...

10 Reasons Customer Care Has Changed and How To Build a Strategy [Video] 0

10 Reasons Customer Care Has Changed and How To Build a Strategy [Video]

Watch this one hour webinar from Jeremiah Owyang and David Lowy: Responding to Customers In Social Support May Be Hurting Your Brand. Why? You may be teaching your customers to yell at their friends...

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