DreamGrow Social Media

Social media for car dealers

Social media marketing becomes an everyday part of car dealers marketing. Companies should dedicate resources and harness social media to find out how to use social channels for the brand.

The communication is different now and should include combination of marketing, public relations, brand and product knowledge. The tone should be personal and you should speak with both authority and enthusiasm. This helps you to break through barriers, become brand ambassadors and personally influence those who are important for your business.

Think about your sales and marketing. How do you reach your target audience (true fans, enthusiasts, owners, prospects and industry watchers). What makes prospects into buyers? What social tools could be used to help people through different stages of consideration, evaluation and purchase decisions. Find out what works best for you building awareness, helping to make a decision, converting people who consider competitors, provide services to owners post-purchase?

Always ask yourself “why” are you doing something before “what”. This way you can concentrate on bottom line and real business value.

Here are some tips, examples and links to articles that will help you to get you social media activities going.

Examples and cases

Jeep Community

Jeep combines different social media tools to tie together the community of fans. Twitter, Facebook, user images and featured content help users to interact with the brand and share it with their friends.

BMW of Minnetonka

is a really great example on how a local dealership can use Facebook. This car dealer integrated their entire lot to a Facebook fan page so you can can browse all the cars without leaving Facebook. BMW of Minnetonka have created a visually appealing landing page for people who are not yet fans and they have an active wall interacting with their fans.

Social success for Toyota GB’s iQ

During 2008-09 iCrossing UK, a global digital marketing agency, ran a programme of social media activity for Toyota GB to help raise awareness of its iQ city car. This initiative was based on a core blog and a series of activities designed to create word-of-mouth referrals that drove traffic to the blog and generated interest in the car itself. Download the iCrossing case study (PDF).

Volkswagen have been searching for The People’s Reviewer

Not a professional reviewer or a journalist but a real consumer who could give honest reviews and thoughts on Volkswagen’s small compact 4×4 the Tiguan. The reviews were then released online to help people see personal reviews and opinions on how this car performs in real life.

Ford Social Marketing+Auto Industry

Presentations from Scott Monty. He is the head of social media for Ford Motor Company.

Car Dealer Social Media Basics: Blogging

If I could pick one type of site that is a “must have” for car dealers wanting to get started in social media, what would it be? My answer, hands down, is a dealership blog. Before Facebook, Twitter, or any of the others, a blog is the best place to get started.

30 Social Media Marketing Tips for Car Dealers and Automotive Marketing Professionals…

The list of 30 Social Media action items come together to form a sound strategy for most dealerships. These 30 strategy and tactic descriptions were graciously supplied by Inc. Magazine. They were originally prepared as part of a comprehensive social media “cheat sheet” for the time-challenged business owner or entrepreneur. Here is a link to the Inc. Magazine Business Owner Social media Toolkit. I really like what April Joyner put together in the following list because each item listed is described in a way that quickly communicates the strategy, tactical execution requirements and the promised payoff!

Whitepaper: Navigating Social Media in the Automotive Industry

This whitepaper will provide a brief description of social media, its importance and insights on how dealerships can integrate social media into their marketing strategies.

Creating Value in Social Media

Create unique content every day

Unique content is what people are looking for and Google knows that. Fresh and original content is more valued and you gain better ran in Google which brings you more visitors. Creating great content every day is not hard. Point to other resources, share your experiences, help and give value to customers. Not everyone knows what to do when you got a flat tire or need to jump star a car.

Share your content

If you create valuable content then other want to use it too. Leverage that! Find other sites that are interested in your content and gain more visitors. Which sites might find your blog posts, images and videos interesting and find out if they are interested on publishing your content. This can bring you free traffic and you gain much valued link power that will boost you Google rankings.

Let others know you are creating content

Post links to your material in relevant online communities, social media channels, forums, Facebook, Twitter and so on. It can make dramatic difference if you spread the word. Others will pick up and pas your links on. Search engines find those links and the authority of your web properties goes up

Open comments

The main goal of the social media efforts is to engage people. This is a must! So, everything you put up in the social web should be open to comments, ratings, and sharing. This will help you to tie people to your site as they feel that their contributions are being valued and responded to. Open interaction will give you many benefits, such as being your online focus group and sounding board, getting expert opinions from other specialists, showing an human face, etc.

Less advertising, more value

Social media is not another channel to spam with your banners and self serving salesy news items.

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Image credit Henk L

Twitter Reduced The Rate Of Spam Tweets Ten Times.

Recently I posted a article about the possibility of Twitter dying out. I mentioned, that Twitter needs to work on improving itself and this is exaclty what they are doing. Last week I found this graph, that shows the percentidge of spam tweets per day and I’m glad to see, that there has been some remarkable improvements in that area.

You can also help to reduce spam on Twitter:

To help us battle spam, you can click the “report for spam” link on any suspicious profile page. This action alerts us about the account and blocks the account from following or replying to you. If you like, you can also send a tweet to @spam.

Additional information and picture credit: Twitter fanpage in Facebook

Twitter. Its Glory Days Are Over. Or Are They?

Sunday, March 21  marks Twitter’s fourth birthday.

Happy Birthday! But does Twitter have what it takes to continue its growth? I have some doubts.

Twitter is not that special anymore. Facebook is replacing so many functions that made Twitter popular in the first place: Most of the socially active people can be followed in Facebook just as easily. You can respond to them privately or publicly and its even easier to share pictures and videos.

Active Twitter users might not be that active inside Twitter after all. You can post 1+ tweets a day, but it does not require your presence anymore. Status updates can be automated, scheduled and links to articles require only few clicks from the blogs. Most of the tweets are links to articles anyway.

Twitter is losing the genuine interaction between users. Twitter is not that exiting to regular people anymore. I hope, that in the future Twitter wouldn’t be just a playground for social media fanatics. To avoid this, Twitter has improve. Here is my selection of Loic Le  Meur speculations, that may help to save Twitter from its slow death, IF they will be realized.

• Twitter will still be dominant in status updates  - it’s the motherboard on which we plug in.
• We won’t be updating Twitter all manually
• Twitter will replace  SMS for millions of people

-it is portable and archives across devices

-you don’t need to remember a phone number

-you are not tied to a mobile operator

• Location will be one of the most widespread status update
• Talking to shops and restaurants via Twitter will become standard and will get opt in coupons as we enter a shop, based on location
• There will be more devices publishing updates than humans  WiFi  scale, planes, trains, cars all posting updates
• Hyper-local news sites with Twitter geotagging  feature

Also, Twitter has an enormous potential to be the fastest news channel. Most news will reach Twitter before they reach the News anyway.

Lets cross our fingers and see, what we have to say about Twitter on its 5th anniversary.

Social Media Weekend: Case Studies, E-Commerce, Social Media Budget, Strategy

7 Key Findings On The Use of Social Media And E-Commerce: New Study. Online retailers have been rushing into using Social Media as the next big marketing thing and yes it is showing some promise. A recent study by Compete which evaluated online shopping trends, unearthed some interesting findings about the use of Social Media and online shopping, especially about Facebook and Twitter.

The Compete study overview: Consumers Slow to Embrace Social Media As Shopping Resource.

Where Will Social Media Budget Flow to in 2010. Where will the money go? This post explores some of the avenue where social media budget will flow to this year.

Case Study: Social Networking Does Work. M+R Strategic Services released their 2010 NonProfit Social Media Benchmark Study: An Analysis of Growth and Social Engagement Metrics for Nonprofit Organizations. The findings in the study are quite re-assuring for some of the best practices we already know.

Paul Gillin’s Guide to Choosing Social Media Tools. Most companies have the same problem: They’ve dabbled in blogs, Twitter and Facebook fan pages but after several months they lack traffic, followers and fans. They’re frustrated and confused. Wasn’t this supposed to be a cheap and easy way to build their brand and bring in sales? Social media demands a strategy, and that’s where businesses usually don’t go far enough.

B2B Case Study: How to Get Started in Social Media. The second in a series of “How To’s” to help you add social media to your integrated marketing communications program. Integrated Marcom Minute interviewed Katherine Watkins, Marketing Communications Manager, Eastman Chemical Company, to learn how she and her marcom team integrated social media into their marcom mix.

Adopting Social Media in the Enterprise. Most enterprises have made attempts at dipping their toe in social media mostly by establishing a presence on what we will call the “free social web” – Facebook, Twitter, LinkedIn, etc. While these social outposts are extremely important for branding and driving traffic to an enterprise’s web site or online community, they are difficult to measure and track and, most importantly, it’s difficult for the brand to own the conversations happening within the broader social web.

Social Media and Young Adults

Pew Internet & American Life Project released a study about internet and social media use among Millennial generation by situating it within similar data for adolescents and adults older than 30. The data on teens is drawn from a survey conducted between June 26 and September 24, 2009 of 800 adolescents (ages 12 to 17). The adult data are drawn from a survey conducted between August 18 and September 14, 2009 of 2,253 adults (age 18 and over). Here are some of the key findings:

Blogging is down among young adults

• One of the findings is that young people are blogging less than they used to. 14% of online teens say they blog, down from 28% in 2006.
• Also the commenting activity is lower as 52% of teen social network users report commenting on friends’ blogs, down from the 76% who did so in 2006.
• In 2009 15% of internet users ages 18-29 maintain a blog —a 9% point drop in two years. However, 11% of internet users ages thirty and older now maintain a personal blog (7% in 2007).

Social networking sites’ usage numbers

• 73% of wired American teens use social networking websites. 55% of online teens used social networking sites in November 2006.
• 47% of online adults use social networking sites, up from 37% in November 2008.
• 72% of online 18-29 year olds use social networking websites, significantly higher than the 40% of internet users ages 30 and up who use these sites.
• Adults are increasingly fragmenting their social networking experience as a majority of those who use social networking sites – 52% say they have two or more different profiles.
• Among adult profile owners 73% have a Facebook profile, 48% have a MySpace profile and 14% have a profile on LinkedIn.

Teens are not using Twitter

• 8% of internet users ages 12-17 use Twitter. Older teens are more likely to use Twitter than their younger counterparts; 10% of online teens ages 14-17 do so, compared with 5% of those ages 12-13.
• Young adults lead the way when it comes to using Twitter or status updating. One-third of online 18-29 year olds post or read status updates.

Mobile

• Three-quarters of teens and 93% of adults ages 18-29 now have a cell phone.

Internet usage

• 93% of teens ages 12-17 and young adults ages 18-29 go online. 74% of all adults ages 18 and older go online.
• 48% of online teens have bought things online: books, clothing or music, up from 31% in 2000.

Image credit Bina Sveda

Social Media Weekend: Facebook vs Twitter, Sports, Olympics, Ski Resorts, Retailers

Olympics’ Social Rings. TV may still be the big marketing vehicle around the Olympics, but sponsors use social media to build buzz and get fans involved.

“People are blogging with their phones and taking photos with them,” says David Steel, svp of strategic marketing, Samsung Electronics America. “The timing seems perfect to have a program oriented around mobile social networking.”

A Third of Adults Now Post to Sites Like Facebook, Twitter Once a Week. The ranks of these networkers, dubbed “conversationalists” in a report released today by Forrester Research, have grown in the past couple of years. They’re mostly women, and they aren’t only young people — 70% of the adults in this category are 30 and older.

Ski Resorts and Snow Reports and Social Media: A match made in heaven? The Top 10 North American Ski Resorts Utilizing Social Media.

Retailers Lure Moms with Social Media, Free Stuff. The study found that women with children at home are more likely to use Facebook (60.3%), MySpace (42.4%) and Twitter (16.5%) than average adults (50.2%, 34.4%, 15.0%, respectively). Moreover, 15.3% maintain their own blog.

Study Reveals Facebook Better Than Twitter for Marketers. Can’t say that it surprises me. Facebook encourages users to aggregate external content on Facebook to be viewed within the network, while Twitter encourages users to link externally, viewing content outside of the network.

Led by Facebook, Twitter, Global Time Spent on Social Media Sites up 82% Year over Year.

People in the U.S. continue to spend more time on social networking and blog sites as well, with total minutes increasing 210% year-over-year and the average time per person increasing 143% year-over-year in December 2009.

Top Social Brands of 2009

Mirror, mirror on the wall, who in the land is fairest of all? Today I came accross a list of 100 top social brands of 2009 put together by a social media management company Vitrue. The top 10 is…

1. iPhone
2. Disney
3. CNN
4. MTV
5. NBA
6. iTunes
7. Wii
8. Apple
9. Xbox
10. Nike

…and it looks weird. I really couldn’t put my finger on it but then I read that:

Some powerhouse technology brands were omitted from the list as they provide the backbone of many social networks. While Google, Facebook and others are top brands, The Vitrue 100 is measuring companies that are using social technology, not those who are the technology.

So you have to take that with a grain of salt. A list of social brands that excludes Google, Facebook, Youtube, Ophra, etc. So I started to look for a second opinion. It wasn’t too hard to find Social Radar Top 50 Social Brands of 2009. Their top 10 is a bit more believable (at least for me).

1. Twitter
2. Google
3. Facebook
4. iPhone
5. YouTube
6. Obama
7. Mac
8. Apple
9. iPod
10. Microsoft

Maybe it is my tech bias or something else but this list seems more in step with my understanding of top social brands. So what do you think?
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Image credit Melodi T

North Dakota is embracing social media

Among hundreds of other cities, companies and states, the state of North Dakota is also on the bandwagon of social media now.

Their tourist agency has gained presence for the state in almost all of the available social media channels, the main ones being facebook, youtube and twitter.

At rulegendary.com , people are asked to write about the experiences they have about North Dakota and then link back the URL with their story. The story can be written in a blog, made into a video or a photograph.

They are also giving out prizes to the first 10, but you can argue about the prize itself – being a T-shirt picturing North Dakota. Leaving out the prize though, North Dakota is doing a great job here. They have over a thousand followers on Twitter, and the amount of fans on Facebook is also growing near to that.

Since the campaign itself is relatively new, we have no data on the success of it yet. But seeing the amount of followers they already have in Facebook and Twitter, North Dakota has definitely done well. They are answering questions, engaging in conversations and telling it all about the latest activities in their state.

If the rulegendary.com campaign will be a success, they will also have great video material to put up on video sharing sites like Youtube. North Dakota is definitely going the right way here.

Social Media Will Get Real Budgets

In our 2010 trends post we mentioned that social media marketing will start to get real budgets. Every marketer who hasn’t been hiding under the rock for the last several years has noticed that something important is happening.

In a recent MarketingSherpa study almost half (49%) of the respondents say that they believe that social media will eventually produce ROI. Seven percent of respondents already see ROI and intend to increase budgets as needed to get better results.

Emarketers Debra Aho Williamson estimates that paid Facebook advertising will grow 39 percent in 2010 and reach 605 million dollars worldwide. The total spend on social network advertising would grow to 2.2 billion dollars worldwide and 1.3 billion in US.

But that is only paid advertising. In social media adaption paid ads are only one step and not very social at that. So we expect to see a lot more budgets to be earmarked for social media marketing. Building communities, setting up Twitter accounts and Facebook fan pages, creating content, capturing leads, measuring results. There are a lot of way to spend on social that will be hard to measure or classify.

We believe that bigger chunks of media and marketing spend will be channeled to payroll to hire community managers, bloggers and other specialists who are a key ingredient to make social media marketing really social. This in-house part of the social media spend may take up to two thirds of the budgets. This means that the total social media spend may be more than 7 billon dollars in 2010.

In the same category the payroll will finance social media when engineers talk directly to consumers and support personnel answers customer questions on Twitter or Facebook. As the organizations start to open up, more and more of social media interaction will be an integral part of employees daily routine and this way “social media budgets” may look smaller than they actually are even if we include in-house.

Higher budgets mean higher level decision-making. This will probably mean that some budgets will increase simply by added frictional costs of meetings and consultants. But higher level decision-making will also put pressure to produce real and measurable social media ROI.

Research: Student Grades Not Affected By Social Networking

The study “Social Networking Usage and Grades Among College Students” (PDF) finds that students who heavily engage in social networking do just as well academically as students who are less interested in keeping in touch with the medium.

The study indicates that social media is being integrated with rather than interfering with students’ academic lives. College students have grown up with social networks, and the study shows they are now simply part of how students interact with each other with no apparent impact on grades. – UNH adjunct professor Chuck Martin

It seems that most of the time that is used for social networks comes from TV, idle surfing, and gaming. This way the time spent on social networking sites could be said to be a “higher quality” activity. The time for studying and other important thing stays the same.

The research shows that there is no correlation between the amount of time students spend using social media and their grades. Grades followed similar distributions for all colleges.

63% of heavy users received high grades, compared to 65% of light users. 37% of heavy users of social media received what were defined as lower grades and 35% of light users fell into same category.

The study showed that Facebook and YouTube are the most popular social media sites, with 96% of students saying they use Facebook and 84% saying they use YouTube. 20% said they use blogs, 14% use Twitter, 12% use MySpace and 10% use LinkedIn.

89% of students use social networks for social reasons and 79% use them for entertainment. 26% of students use social media for educational reasons and 16% for professional reasons.
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Image credit Mary Gober