Using Social Media to Manage Your Unhappy Customers
In order for your business to thrive, it is very important to develop a great relationship with your customers. This can be achieved in a variety of ways; however, what does not occur to...
Tagged: social media support
5 Reasons Social Workers Need to Work with Social Media
While some social workers are afraid to get involved in social media, they don’t want to break down important boundaries between social workers and their clients. But there are professional ways to use social...
Using Your Twitter Account to Respond to Negative Customer Comments
Managing the Twitter account – and other social media profiles – is now a part of any company’s daily routine. For the most part, the vibe is probably pretty positive, and it’s usually a...
Building Your Social Media Strategy for Scale
Check out this great presentation from Jeremiah Owyang. Dreamforce 2012: Prioritizing for Scale. Link to original slide on SlideShare.
9 Social Media Customer Service and Social CRM eBooks for Enterprise (and Others)
In the last few months I have been digging deeper into the social customer service field. During that time I have collected some of the best material on the topic of social costumer service...
Social Media & the Cynic: How to Handle the Sourpuss
No matter what product or service that is on display in social media, there are going to be people who love it no matter what – and people who hate it no matter what....
