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While some social workers are afraid to get involved in social media, they don’t want to break down important boundaries between social workers and their clients. But there are professional ways to use social...
Managing the Twitter account – and other social media profiles – is now a part of any company’s daily routine. For the most part, the vibe is probably pretty positive, and it’s usually a...
Check out this great presentation from Jeremiah Owyang. Dreamforce 2012: Prioritizing for Scale. Link to original slide on SlideShare.
In the last few months I have been digging deeper into the social customer service field. During that time I have collected some of the best material on the topic of social costumer service...
No matter what product or service that is on display in social media, there are going to be people who love it no matter what – and people who hate it no matter what....
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