10 Reasons Customer Care Has Changed and How To Build a Strategy [Video]
Watch this one hour webinar from Jeremiah Owyang and David Lowy: Responding to Customers In Social Support May Be Hurting Your Brand. Why?
You may be teaching your customers to yell at their friends in order to get your attention. You must develop a social support strategy that involves an escalation process, will scale, and use the right internal processes and software to succeed.
Read the full post here and get the slides in a PDF file: Video Replay: 10 Reasons Customer Care Has Changed and How To Build a Strategy.
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