social media customer support Archives

19 Jul, 2016

5 Ways To Provide Good Customer Service On Social Media

Customers love to provide feedback and companies like to hear it. The internet and social media become the channel which unites the two, providing a better world for all. Social media has become one...

Corporate Social Media / Guest Posts / Social Media / Trends

11 Oct, 2015

Using Social Media to Manage Your Unhappy Customers

In order for your business to thrive, it is very important to develop a great relationship with your customers. This can be achieved in a variety of ways; however, what does not occur to...

Using Your Twitter Account to Respond to Negative Customer Comments

Advertising / Blogging / Guest Posts / Social Media / Twitter / Users

16 Apr, 2013

Using Your Twitter Account to Respond to Negative Customer Comments

Managing the Twitter account – and other social media profiles – is now a part of any company’s daily routine. For the most part, the vibe is probably pretty positive, and it’s usually a...

How Twitter Has Revolutionized The Way We Interact with Customers

Advertising / Blogging / Brands / Business / Guest Posts / Social Media / Twitter

1 Apr, 2013

How Twitter Has Revolutionized The Way We Interact with Customers

Before the turn of the century, no one would have ever imagined that people would be communicating in the ways that they do these days. Twitter, along with other forms of technology and social...

Dreamgrow

6 Aug, 2012

9 Social Media Customer Service and Social CRM eBooks for Enterprise (and Others)

In the last few months I have been digging deeper into the social customer service field. During that time I have collected some of the best material on the topic of social costumer service...

Guest Posts / Social Media

29 Nov, 2011

Social Media & the Cynic: How to Handle the Sourpuss

No matter what product or service that is on display in social media, there are going to be people who love it no matter what – and people who hate it no matter what....