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Customers love to provide feedback and companies like to hear it. The internet and social media become the channel which unites the two, providing a better world for all. Social media has become one...
Managing the Twitter account – and other social media profiles – is now a part of any company’s daily routine. For the most part, the vibe is probably pretty positive, and it’s usually a...
Before the turn of the century, no one would have ever imagined that people would be communicating in the ways that they do these days. Twitter, along with other forms of technology and social...
In the last few months I have been digging deeper into the social customer service field. During that time I have collected some of the best material on the topic of social costumer service...
No matter what product or service that is on display in social media, there are going to be people who love it no matter what – and people who hate it no matter what....
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